YOUR TRUST MATTERS

Privacy Policy

Last updated: October 2026

Aurora Sussex Home Care Inc. respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store and share personal information through our website and in the course of providing home care services. We follow Alberta's Personal Information Protection Act (PIPA).

Information we collect through this website

When you use our contact or assessment request form, we collect the information you choose to give us. This may include your name, phone number, email address, community, the services you are interested in, and any details you share about your situation or the person who needs care.

When you send a job application to us, we collect the information in your application. This may include your contact details, resume, availability, professional registration number and any message you include.

Our website platform may process technical information needed to deliver and secure this website, such as browser and device details. We have not enabled Google Analytics or Google Ads tracking on this review website.

Information we collect as a client

If you or a family member become a client, we collect the information needed to provide safe, high-quality care. This may include contact and emergency contact details, date of birth, Alberta Health Care number, medical history, medications, care needs, daily routines and preferences, visit notes, and billing information. We explain this in more detail in the privacy policy we provide to every client at the start of service.

How we use your information

We use personal information to:

Respond to your enquiry and book your in-home assessment

Assess needs and develop a care plan

Schedule caregivers and deliver care

Communicate with you, your family or your substitute decision-maker, with consent

Process billing and funded care claims

Review job applications and contact candidates

Understand how visitors use our website so we can improve it

Meet our legal and regulatory obligations

We do not sell, rent or trade your personal information.

Cookies and analytics

This review website does not currently use Google Analytics, Google Ads or advertising cookies. If optional analytics or advertising tools are enabled on the live website, this policy and the applicable consent controls will be updated before those tools are used.

You can set your browser to refuse or delete cookies. Some parts of the site may not work as intended if cookies are turned off.

How we share your information

We share personal information only with your consent, or where the law requires or allows it. We may share information with:

Your substitute decision-maker or authorized family members

Other health care providers involved in your care, with your knowledge

Alberta Blue Cross, for clients receiving funded care through the CDHCI program

Emergency responders, when your safety or the safety of others is at risk

Legal or regulatory authorities, as required by law

We also use trusted service providers to run our business, such as our website platform, scheduling and care records system, email provider and payment processor. These providers may access personal information only to perform services for us and must protect it.

Information stored outside Canada

Some of our service providers, including our website platform and analytics tools, may store or process information outside Canada, including in the United States. Information held outside Canada may be subject to the laws of that country. You may contact our Privacy Officer for more information about how our service providers outside Canada handle personal information.

How we protect your information

We protect personal information with:

Secure, password-protected systems and devices

Website form submissions are transmitted over a secure HTTPS connection and are accessible only to authorized personnel.

Locked storage for any paper records

Access limited to staff who need the information to do their work

Privacy training for all staff, who sign a Privacy Code of Conduct as a condition of employment

Your rights

You have the right to:

Ask to see the personal information we hold about you

Ask us to correct information that is inaccurate or incomplete

Ask who we have shared your information with, and why

Withdraw or limit your consent, subject to legal or contractual limits

Make a complaint about how we have handled your information

To make a request, contact our Privacy Officer. We will respond within the time required by PIPA.

Contact our Privacy Officer

Privacy Officer, Aurora Sussex Home Care

Phone: (587) 920-3854

Email: info@aurorasussex.ca

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca or 1-888-878-4044.

Changes to this policy

We may update this policy from time to time. The most recent version will always be posted on this page, with the date it was last updated.